Return an Item

Returns and Refund Policy

Thank you for shopping with us at Pet Direct UK (Bigpage Ltd) . We strive to provide you with high-quality products and an excellent shopping experience. Please review our terms and conditions regarding item returns below:

1. Eligibility for Returns:

  • Items eligible for return are those that are unused, in their original packaging, and in the same condition as when you received them.
  • Returns must be initiated within 7 days from the date of purchase.

2. Non-Returnable Items:

  • Certain items, including but not limited to [list specific items or categories, e.g., personalised products, perishable goods], are non-returnable.

3. Return Process:

  • To initiate a return, please contact our customer service team at billing@bigpage.co.uk.
  • Provide your order number, a detailed reason for the return, and any supporting photographs, if applicable.
  • Our customer service team will guide you through the return process and provide you with a return authorisation if deemed eligible.

4. Shipping Costs:

  • Customers are responsible for all shipping costs associated with returning items unless the return is due to a mistake on our part or a defective product.

5. Refund Process:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed and applied to the original method of payment within 7 days.

6. Exchanges:

  • We currently do not offer direct exchanges. If you require a different item, please follow the return process, and place a new order for the desired item.

7. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We may require photographs of the damage for our records.

8. Cancellations:

  • Orders cannot be canceled once they have been shipped. Please review your order carefully before confirming the purchase.

9. Changes to Terms and Conditions:

  • Bigpage Ltd reserves the right to update or modify these terms and conditions at any time without prior notice.